Returns
The consumer has the right to withdraw from the sales contract within 14 days without providing any reason.
- The period is counted from the day the Product is delivered to the Consumer or a person designated by them.
- For orders containing multiple Products delivered separately, the period starts from the receipt of the last Product.
- The Consumer may withdraw from the contract by submitting a declaration electronically or by mail to the company’s address.
- The Seller will confirm receipt of the return declaration.
- The Consumer must return the Product to the company’s address within 14 days of withdrawing from the contract.
- The refund will be made immediately, no later than within 14 days, via bank transfer to the specified account.
- The cost of returning the Product is covered by the Consumer, unless the Seller has not informed them of this obligation.
- The Seller may withhold the refund until the returned Product is received.
- The Consumer is entitled to a refund of the delivery cost, limited to the cheapest delivery option offered by the Seller.
Return address:
Brilanteshop.co.uk, Koperwerf 27, 2544EM Den Haag
E-mail: [email protected]
Telefon: +31624923140 (8:00-15:00)
Complaints
If a Product is defective, the Consumer may submit a complaint via email or postal mail.
- Complaints should be directed to the company address provided above.
- The Consumer may choose any shipping method (courier, postal service) for the complaint, but if the complaint is accepted, the Seller will bear the shipping cost.
- The Seller will process the complaint within 14 days of receiving it and inform the Consumer of the decision.